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Amazing Hotels: Life Beyond the LobbyMonica and Giles work behind the scenes at one of England's historic country estates, which the ancestral owners, Lord and Lady Masham, have opened up to guests.

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Now PlayingAmazing Hotels: Life Beyond the LobbyMonica and Giles work behind the scenes at one of England's historic country estates, which the ancestral owners, Lord and Lady Masham, have opened up to guests.0Amazing Hotels: Life Beyond the LobbyMonica and Giles stay in their own city to work at the Shangri-La, Britain's highest hotel; their expectations of a standard business guest experience are blown away as they discover a hotel that makes guests' personal moments special.